My professional journey spans roles from Deloitte to Accenture,
encompassing project leadership, PMO tasks at ECS Info Solutions, and
project coordination at IBM. Throughout, my commitment to precision,
adaptability, and the synergy of business acumen with technical
expertise has been the driving force, creating a unique narrative of
growth and impactful contributions. Take a closer look below and click
on each role to delve into a deeper understanding of my journey and
contributions at Deloitte, ECS Info Solutions, and IBM/Accenture.
Business Manager
Led Business Management team along with the COO of Deloitte Cyber
Intelligence Team, ensuring top-tier delivery of Cyber managed
services. Managed and motivated Consultants, making policy
adjustments based on sales and expenses. Improved operations with
employee training sessions, serving as a single point of contact for
stakeholders. Identified and deployed resources for project
completion, implementing growth strategies for long-term
prospecting. Ensured accuracy in Engagement Revenue and Costs,
managed complex project concerns, and tracked expenses within
cashflow targets. Implemented automation for operations, reducing
financial discrepancies. Evaluated financial statements, worked with
sales for customer connections, and chaired Risk Review meetings.
Defined project scope, facilitated communication across departments,
and forged supplier relationships. Scheduled shifts based on
seasonal demands.
PMO Analyst
Contributed to significant projects for renowned banks, including
Royal Bank of Scotland and Barclays, involving system upgrades and
IE 11 Migration. Coordinated User Acceptance Testing (UAT) for large
user groups, managed tools rollout, and ensured seamless project
delivery. Emphasized clear communication on project status,
timelines, and action items. Specialized in simplifying processes
and building strong relationships with stakeholders for successful
project outcomes.
Project Coordinator
Coordinated project activities for diverse clients, focusing on
maintaining compliance and executing patching activities. Managed
change requests, updated the Configuration Management Database, and
streamlined processes for effective service delivery. Oversaw
onboarding processes, prepared documentation, and conducted training
for new team members. Contributed to ongoing compliance through
quarterly patching for Legacy Cloud Managed Services and wider
Managed Application Services. Played a role in supporting change
management for UNIX and WINDOWS Servers' upgrades
Service Management Analyst
Played a pivotal role in a service management team within a
600-member project team, focusing on infrastructure and application
support while implementing ITIL processes on ServiceNow. Actively
contributed to defining and implementing incident, change, and
problem management processes, overseeing the lifecycle on
ServiceNow. Served as the primary contact for escalation and major
incidents, collaborating effectively with vendors and stakeholders.
Monitored service delivery, reported incidents, changes, and
problems, presenting comprehensive service level reports to senior
leadership. Managed ServiceNow Known Error Database and
Configuration Management Database, showcasing ServiceNow
administration expertise. Conducted impactful training sessions on
incident and change management. Chaired critical Change Advisory
Board (CAB) and Emergency CAB meetings, ensuring swift
decision-making. Administered client contacts, fortified stakeholder
communications, and collaborated to streamline ticket closure.
Played a key role in forecasting server lifespan reports via
ServiceNow. Committed to SLAs, with meticulous weekly and monthly
resource planning. Led project orientation, new joiner inductions,
and provided SME support for the SAP Level 1 team.